299tk Privacy Policy

Introduction

Section 1 — Purpose of This Policy

299tk ("we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy explains what types of information we collect when you use our website, how that information is used, and what your rights are.

By registering on or continuing to use our platform, you are considered to have accepted the terms of this privacy policy. This policy may be updated at any time, and the latest version will always be available on this page.

299tk only provides services to individuals aged 21 or older. We do not knowingly collect or store any information from minors. If we become aware that information from a minor has reached us, we will take immediate steps to delete it.

Data Collection

Section 2 — What Information We Collect

299tk collects various types of information to run the service properly. Below is a description of the different categories of information:

2.1 Personal Identity Information

When you open an account at 299tk or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile phone number
• Mobile banking number (bKash, Nagad, Rocket, Upay) and bank account details where applicable
• National ID card or other identity document details (where identity verification is required)

2.2 Transaction Information

Information relating to your financial activity, including:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Bonus claims and wagering history
• Win and loss records

2.3 Technical Information

When you visit our website, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source (which link or channel you used to reach the site)
• Cookie and session data

2.4 Communication Information

When you contact our support team via live chat or email ([email protected]), a record of that conversation is kept. This is used to improve service quality and to resolve disputes.

Use of Information

Section 3 — How Collected Information Is Used

299tk uses your information only for legitimate and necessary purposes. Your information will never be used for unauthorised purposes.

Cookies & Tracking

Section 4 — Cookies & Similar Technologies

299tk uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser that help us remember your preferences and improve site performance.

4.1 Cookie Controls

You can accept or reject cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some of our services from working properly. Disabling analytics and functionality cookies is your personal choice, but it may limit your user experience to some extent.

Data Sharing

Section 5 — Sharing Information with Third Parties

299tk does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Our payment processing partners (including bKash, Nagad, Rocket, Upay and banking services) and technology providers receive only the minimum information necessary to carry out their specific tasks. All such partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, we provide only the information that is legally required.

5.3 Business Transfers

If there is any change to 299tk's business structure (such as a merger or acquisition), your information may be transferred to the new operators. In that event, we will notify you in advance and this privacy policy will remain in effect.

5.4 Game Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and other game providers may receive the minimum session information required to operate the game on their platform. They do not have access to your full personal information or financial details.

Data Security

Section 6 — How Your Information Is Kept Secure

299tk follows industry-standard technical and organisational security measures to protect your information. The key elements of our security framework are:

• SSL/TLS Encryption: All data exchanged between you and our servers is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; it is stored using a strong cryptographic hashing method.
• Access Controls: Only authorised employees have access to limited information for specific needs; strict role-based access controls are in place.
• Regular Security Reviews: Our systems are reviewed regularly for security vulnerabilities.
• Data Backups: Regular backups of important data are maintained and a disaster recovery plan is in place.
• Fraud Detection: Unusual login or transaction activity is automatically detected and flagged.

6.1 Security Incidents

If a security breach occurs and there is a possibility that your information has been affected, we will notify you within a reasonable time in accordance with applicable law. The nature of the incident, the potential impact, and the steps we have taken will be communicated transparently.

Retention Period

Section 7 — How Long Information Is Retained

299tk retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and until applicable legal liabilities expire after it is closed.
• Financial Transaction Records: For a specified period to meet financial law and regulatory requirements.
• Customer Support Records: For a reasonable period to resolve issues and monitor service quality.
• Technical Logs: For a limited period for security review purposes.
• Marketing Preferences: Until you withdraw your consent.

After the retention period, information is securely deleted or anonymised so that you can no longer be identified.

Your Rights

Section 8 — Your Data Rights

You have important rights over your personal information. 299tk respects these rights and supports you in exercising them:

8.1 Right of Access

You can find out at any time what information we hold about you. Contact us and we will provide you with a copy of your information.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you can have it corrected. Basic account information can generally be updated directly from your profile page.

8.3 Right to Erasure

In certain circumstances (for example — you are no longer using the service, or you are withdrawing your consent) you may request that your information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Restrict Processing

In some circumstances you may ask that the processing of your information be restricted; for example — if you raise an objection about the accuracy of the information.

8.5 Right to Object

In the case of marketing communications, you may object at any time and we will action that immediately.

8.6 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will process your request within a reasonable time.

Minor Protection

Section 9 — Protection of Minors

299tk strictly does not provide services to anyone under the age of 21. Age verification is mandatory during the registration process and ID verification is requested in cases of doubt.

We do not knowingly collect any personal information from individuals under the age of 21. If evidence is found that a minor is using our services, we will immediately close their account and delete all their information.

If parents suspect that a minor is using our platform, please contact us immediately at [email protected].

Policy Changes

Section 10 — Changes to This Policy

299tk may update this privacy policy as needed. Before any significant changes, we will notify you in the following ways:

• A notification will be sent to the email address registered to your account
• A notice will be displayed on the website
• The latest version will always be available on this page

Continued use of the platform after changes have been made will be considered acceptance of the new policy. If you do not agree with the updated policy, please contact us to close your account.